Frequently Asked Questions

How do I know my business process isn't working?​

Is information not flowing and do you find yourself not achieving your goals? The below are several reasons that contribute to a broken process:

  • You are probably sending more than 5 emails a day to accomplish a task
  • Your whiteboard list is not shrinking
  • You have to connect with 3 or more people to get an answer
  • You have at least 10 sticky notes on your monitor
  • Excessive rework
  • Missed deadlines

Do I have to sign a contract?​

Depending on the needs DDB can customize the terms to suit the business requirements:

  • Contract can be signed for Smartsheet licenses
  • Contract can be developed if you require monthly DDB support

How many programs do you offer?​

DDB offers a wide range of services, from LEAN training, assessments and full system administration and development:

  • Full system administration
  • Smartsheet product development and support
  • LEAN assessment
  • Technical services
  • Customized ERP solutions

Is Smartsheet easy to use?​

Excel macros and programming are a thing of the past. Smartsheet uses user friendly interfaces which allows the basic excel user to work like a pro!

Smartsheet is super simple. You can go from being a basic user to advanced in the less than 6 months.

What is Industry 4.0?​

The 4th industrial revolution - change or be forgotten.

Industry 4.0 simply means that everything should be connected, and that data management should be automated.

What is a miniERP system?​

Every business needs a system to manage work. Smartsheet is a total work system with the capability of creating cost effective ERP solutions.

ERP means Enterprise Resource Planning. We just create a smaller, cleaner version of SAP & Oracle using Smartsheet.

What are LEAN systems?​

Eliminating waste within a process without sacrificing productivity.

Lean systems are systems that create an environment and culture of efficiency.

Why should I change? Things are working fine.​

Many businesses run the with model “If it aint broke, dont fix it”. Change is evitable and if you don't change, you will fall off the map.

Great question! The only thing we can predict is change, so why not control it?

Do you offer training?​

Yes. DDB can provide training in many areas of LEAN systems and Smartsheet, just ask!

How do I know if my culture is broken?​

Do you work in an environment of blame, zero accountability and no engagement?

  • High turnover
  • No accountability
  • Lack of ownership
  • Silo effect

What is process improvement?​

A particular process will be evaluated for any areas that need improvement.

Simply means fixing a process that feels like it isn't working

How do you optimize my process?​

Understanding the current state and applying LEAN and ditigal tools to bring the process to the desired future state.

First, by understanding why it needs to be optimized

How customized is the solution?​

We can develop a holistic total work management system based on your business needs.

Based on your needs alone, a process and web-based solution can be built with ease

What are the benefits of process improvement?​

Reduced cost and improved quality!

  • Employee engagement
  • Time savings
  • Cost savings
  • Business growth